Service now is an excellent tool for IT service management. But have you come across a situation where your most precious time is wasted in raising the service now tickets (Change Ticket, Incidents, and Service Tickets)? This becomes quite boring and inefficient. Especially when you have to go thru this ordeal very often because your work depends upon other teams. Did you always imagine being happier if you could offload this boring stuff to somebody else? Sounds familiar?
If you want to automate this monotonous stuff and become more productive, then this blog is for you.
In this blog, we will learn how to automate Service Now ticket with Microsoft Power Automate and Power Virtual Agent.